About

Genpact manages business processes for companies around the world. We combine our process expertise, information technology and analytical capabilities with operational insight derived from experience in diverse industries to provide a wide range of services using our global delivery platform. Genpact provides a wide range of services, including Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management. Our goal is to help our clients improve the ways in which they do business by continuously improving their business processes through Six Sigma and Lean principles and by the innovative use of technology. As a service provider, we strive to be a seamless extension of our clients’ operations. Genpact manages complex processes in multiple geographic regions, delivering its services from a global network of more than 30 locations in nine countries. Our global delivery centers are located in India, China, Hungary, Mexico, the Philippines, the Netherlands, Romania, Spain and the United States. We have a unique heritage. We built our business by meeting the demands of the leaders of the General Electric Company (GE) to increase the productivity of their businesses. We began in 1997 as the India-based business process services operation of GE Capital. Our leadership team, processes and culture have been deeply influenced by our eight years as a captive operation of GE. Many elements of GE’s success-the rigorous use of metrics and analytics, the relentless focus on improvement, a strong emphasis on the client and innovative human resources practices-are the foundations of our business. We became an independent company in 2005 and, since then, we have grown rapidly, continued to expand our range of services and diversified our client base. Genpact in The Netherlands Genpact set foot in The Netherlands when it acquired ICE Enterprise Solutions in 2007. ICE was founded as an SAP Services company in 1996. Genpact Netherlands serves industries such as Banking, Financial Services, Insurance, Utilities, Manufacturing, or Oil & Gas. Our clients include Philips, Heineken, Nuon, Stahl, Interpolis-Achmea, the Dutch Ministry of Defense, and Eandis.  Genpact Netherlands provides a variety of SAP services: SAP-ISU, SAP IS-Insurance, Business Intelligence (BI-SEM), and CRM support.